Natural fresh cut flowers red rose petals are beautifully delicate elegant and add that special touch to any occasion. Lovely lining a walkway sprinkled atop a cake or table or arranged and shaped to surprise the one you love. Create a romantic display at home in your business at special events and weddings. We are here to help monday to friday from 9:00 am to 5:00 pm est eastern standard time by phone at 866 436-0030 or email customerservice bloomingmore.Com. Cancellations must be received & confirmed at least 7 business before your delivery date. Refunds will not be given for cancellations less than 7 days or if the product has already shipped. If you are not satisfied with the please notify us so we can assist you. Depending on the product issue we will provide a possible replacement or refund for defective products. Requests for replacements and pictures must be received prior to 2:00 pm est in order to process a possible replacement that same day. Digital images will be required for any replacement or refund and must be received within 48 hours after receiving the product. Refunds will not be given for circumstances resulting from negligence weather holiday schedules an incorrect delivery date chosen or incorrect address provided. Signature is required for all floral products. Please note that any change may affect or delay your delivery.